Refund & Returns Policy
Last Updated: July 2025
At TailVoy, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help.
1. Return Eligibility
You may request a return within 30 days of delivery.
To be eligible for a return, items must:
- Be unused and in their original condition
- Be returned with original packaging whenever possible
- Show no signs of damage caused by misuse or normal wear
2. Non-Returnable Items
The following items are not eligible for return unless they arrive damaged or defective:
- Used products
- Customized or personalized items
- Items that cannot be resold for hygiene reasons
3. How to Start a Return
To request a return, please contact us at:
Email: support@tailvoy.com
Please include:
- Your order number
- The item(s) you wish to return
- A brief description of the issue
- Photos if the item is damaged or incorrect
Our team will provide return instructions as soon as possible.
4. Return Shipping
Customers are generally responsible for return shipping costs unless the return is due to our error, including:
- The wrong item was received
- The item arrived damaged
- The item is defective
Shipping charges, customs duties and import taxes paid by TailVoy as part of our delivery service are not charged again during the return process.
5. Refunds
Once your returned item has been received and inspected, we will notify you of the refund status.
If approved, your refund will be issued to your original payment method.
Depending on your bank or payment provider, refunds typically appear within 5–10 business days.
6. Damaged or Incorrect Items
If your order arrives damaged, defective or incorrect, please contact us within 7 days of delivery.
We’ll work with you to arrange a replacement, refund or another suitable solution.
7. Order Cancellations
Orders may be canceled before they have been processed for shipment.
If your order has already been shipped, it will be handled according to this Refund & Returns Policy.
8. Contact Us
If you have any questions about returns or refunds, we’re always happy to help.
Email: support@tailvoy.com
Website: https://tailvoy.com
