Orders & Shipping
1. When will my order ship?
Most orders are processed within 1–3 business days. Once your order has been shipped, you'll receive a confirmation email with tracking information.
2. How can I track my order?
You can track your order anytime on our Track Order page using your tracking number or order information.
3. Do you ship internationally?
Yes. TailVoy ships to most countries and regions worldwide. Shipping availability and delivery times may vary depending on your location.
4. How long does delivery take?
Estimated delivery is typically 7–15 business days, depending on your destination. Please note that customs clearance or local holidays may occasionally cause delays.
5. Can I change my order after purchase?
If your order has not yet been processed, we'll do our best to help. Please contact us as soon as possible at support@tailvoy.com.
Returns & Refunds
1. What is your return policy?
We offer a 30-day return policy for unused items in their original condition and packaging.
2. How do I request a return?
Simply contact our support team with your order number, and we'll guide you through the return process.
3. When will I receive my refund?
Refunds are usually processed within 3–7 business days after we receive and inspect your returned item.
4. Do I need to pay return shipping?
If the return is due to a product defect or our error, we'll cover the return shipping cost. For other returns, customers are responsible for return shipping unless stated otherwise.
5. What if my item arrives damaged?
Please contact us within 48 hours of delivery and include photos of the damaged item. We'll arrange a replacement or refund as quickly as possible.
Products & Sizing
1. How do I choose the right size?
Each product includes a detailed size guide. If you're unsure, please contact us before ordering and we'll be happy to help.
2. Are your products suitable for puppies?
Many of our products are suitable for puppies. Please check the product description and recommended size before purchasing.
3. Are the materials safe for dogs?
Yes. We carefully select durable, dog-friendly materials designed for everyday comfort and safety.
4. How do I clean TailVoy products?
Most fabric products can be hand washed or machine washed on a gentle cycle. Please follow the care instructions provided on each product page.
5. Will an AirTag fit your tracking collars?
Products marked as AirTag Compatible are specifically designed to securely hold an Apple AirTag. Please check the product description before purchasing.
Payments & Security
1. What payment methods do you accept?
We accept major credit and debit cards, PayPal and other secure payment methods available at checkout.
2. Is my payment information secure?
Absolutely. All payments are encrypted and processed through secure payment providers. TailVoy never stores your complete payment information.
3. Can I pay with PayPal?
Yes. PayPal is available at checkout for eligible countries and regions.
