Terms & Conditions

Last Updated: July 2025

Welcome to TailVoy. By accessing or using tailvoy.com, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website or placing an order.

1. General

TailVoy provides products and services through this website. By using our website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

We reserve the right to update these Terms & Conditions at any time without prior notice.

2. Products

We make every effort to ensure that product descriptions, images and specifications are accurate.

However, slight differences in color, size or appearance may occur due to photography, screen settings or manufacturing updates.

We reserve the right to modify or discontinue products without prior notice.

3. Pricing

All prices displayed on our website are shown in the selected currency.

Prices may change without notice.

Any applicable shipping costs will be clearly displayed during checkout before payment.

Where available, TailVoy ships using Delivered Duty Paid (DDP) service, meaning applicable customs duties, import taxes and VAT are included in the final checkout price whenever possible.

4. Orders

After placing an order, you will receive an order confirmation email.

We reserve the right to refuse or cancel any order for reasons including but not limited to:

Product availability
Pricing errors
Suspected fraud
Payment issues

If payment has already been processed, any applicable refund will be issued promptly.

5. Payment

We accept secure payments through trusted third-party payment providers.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

6. Shipping

Estimated delivery times are provided for reference only.

Actual delivery may vary depending on destination, customs clearance, weather conditions or carrier delays.

TailVoy is not responsible for delays caused by circumstances beyond our reasonable control.

For complete shipping information, including delivery, duties and returns, please refer to our Shipping & Returns page.

7. Returns & Refunds

Please refer to our Return & Refund Policy for detailed information regarding returns, exchanges and refunds.

8. Intellectual Property

All content on this website, including text, images, graphics, logos and designs, is the property of TailVoy or its licensors and may not be copied, reproduced or distributed without prior written permission.

9. User Conduct

You agree not to:

Use the website for unlawful purposes
Attempt to interfere with website security or functionality
Upload malicious software or harmful content
Violate applicable laws or regulations while using the website

10. Limitation of Liability

To the fullest extent permitted by law, TailVoy shall not be liable for any indirect, incidental, special or consequential damages arising from the use of our website or products.

Our total liability shall not exceed the amount paid for the product giving rise to the claim.